Privacy Policy — SafeSignal
Version: 28 October 2026 · Language: English
Controller: Armlab BV (trade name SafeSignal)
1. Who we are
Armlab BV (trade name / brand SafeSignal)
Sint-Hubertusstraat 67, 3730 Bilzen-Hoeselt, Belgium
KBO: 0899.277.201 · VAT: BE 0899.277.201
Privacy e-mail: [email protected]
Websites: https://safesignal.be · https://shop.safesignal.be
Armlab BV is the data controller under the GDPR for processing via these websites, the webshop, CRM and related services.
2. What data we process
Depending on your use, we may process:
| Category | Examples |
|---|---|
| Identity and contact data | name, company, e-mail, phone, address, VAT/company number |
| Order and billing data | orders, delivery address, payment status, invoices (card data handled by the payment provider) |
| Account data | login, password hash, preferences (if you create an account) |
| Communications | e-mails, quote requests, support tickets, chat |
| Newsletter | e-mail, language, subscribe/unsubscribe data |
| Technical data | IP address, browser/device, logs, cookies and similar technologies |
| CRM data | leads, opportunities, notes in Odoo CRM |
We do not request special categories of personal data (e.g. health data) unless you spontaneously provide them in free-text fields.
3. Purposes and legal bases
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Orders, delivery, invoicing, customer service | Performance of the contract |
| Quote requests and pre-contractual steps | Pre-contractual measures / legitimate interest |
| Accounts and webshop (Odoo) | Contract / legitimate interest |
| B2B CRM follow-up | Legitimate interest (commercial follow-up) or consent where required |
| Newsletter / marketing e-mails | Consent; unsubscribe always available |
| Site improvement, statistics, security | Legitimate interest and/or consent for non-essential cookies |
| Legal duties (accounting, tax, warranty) | Legal obligation |
| Fraud prevention and IT security | Legitimate interest |
4. Webshop and Odoo CRM
The webshop (shop.safesignal.be) and customer/order management run on Odoo. Order, contact and CRM data are processed in that environment and by hosting/IT partners acting as processors under a data processing agreement where required.
5. Newsletter
Newsletter subscription requires your consent (e.g. opt-in). You may unsubscribe at any time via the link in each e-mail or via [email protected].
6. Cookies and analytics
6.1. We use essential cookies needed for the site and webshop (session, cart, security, language). No consent is required.
6.2. Non-essential cookies (analytics, marketing, tracking) are not currently used. If that changes later, they will be placed only with your consent via a cookie banner, and you may withdraw or change consent in cookie settings.
6.3. On safesignal.be and shop.safesignal.be no analytics or marketing cookies are active. Only functional cookies are used (including session, language preference and shopping cart on the webshop). If analytics tools are added later, we will disclose them here and ask for consent where required.
7. Sharing with third parties
We do not sell your personal data. We may share data with:
- processors: hosting, Odoo/cloud, e-mail and newsletter tools, payment providers, carriers (DPD etc.), IT support;
- authorities when legally required;
- professional advisers (accountant, lawyer) under confidentiality.
For transfers outside the EEA we use appropriate safeguards (adequacy decision or standard contractual clauses) where applicable.
8. Retention
We keep data no longer than needed for the purposes above, including:
- contract and invoice data: up to ten (10) years (Belgian legal accounting/tax retention);
- CRM/leads: while the relationship is active or until objection / three (3) years after last contact;
- newsletter: until unsubscribe;
- logs/cookies: functional session cookies until the end of the session or their usual expiry (typically up to one year for language preference); no separate analytics logs.
9. Your rights
Within GDPR limits, you have the right to:
- access;
- rectification;
- erasure (“right to be forgotten”);
- restriction of processing;
- data portability;
- object to processing based on legitimate interest or for direct marketing;
- withdraw consent (without affecting lawfulness before withdrawal).
To exercise these rights: [email protected]. We may ask you to confirm your identity. We normally reply within one month.
10. Complaint to the Data Protection Authority (GBA / APD)
If you disagree with how we process your data, you may lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)
Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels
https://www.gegevensbeschermingsautoriteit.be · https://www.autoriteprotectiondonnees.be
You may also contact the supervisory authority of your EU place of residence.
11. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access (including access control, HTTPS, updates). No measure is absolutely secure; report suspected incidents promptly to [email protected].
12. Minors
Our services are not directed at persons under 18. We do not knowingly collect data from minors.
13. Changes
We may update this Privacy Policy. The current version is on the website with the version date. For material changes we will inform you where appropriate (e.g. via the site or e-mail).
14. Contact
Privacy questions: [email protected] · Armlab BV, Sint-Hubertusstraat 67, 3730 Bilzen-Hoeselt.